It All Starts With Thank You!

“Silent gratitude isn’t much use to anyone.” GB Stern

Sounds like a no-brainer, doesn’t it? Well, it is unfortunate how many nonprofits do not fully thank their donors.

Of course we thank them, you say.

But, are you sure?

I don’t believe for a second that the lapse is intentional. Now that I’m back on the other side of the fence responsible for implementation, I know how easy it is to inadvertently mess up.

The DeKalb Police Alliance like many organizations does not have a contact management database. All work to this point is done off of spreadsheets. So tracking is all but impossible.

This is not an unusual problem Most CRM databases are expensive. With donations down it is hard to justify the cost, especially when licenses and training on the system are not transferable from one staff person to another.

Then a colleague  suggested I check out Salesforce.com for the Alliance. I knew I didn’t have the budget and could not justify even a seemingly inexpensive CRM program.

Imagine my surprise and delight to learn that Salesforce.com has a Foundation.

“Salesforce.com set out to change the way companies think about philanthropy ten years ago, and today more than ever it continues to define us as a company.” Suzanne DiBianca, Executive Director Salesforce.com Foundation.

The Salesforce.com Foundation is based on a simple idea: Donate 1% of salesforce.com’s resources to support organizations that are working to make our world a better place.

I strongly suggest you check it out –www.salesforce.com/foundation.

Thank you for all you do for your community. And, thank you for following my blog.

 Now, if you’ll excuse me I need to get back to thanking our donors.

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Hats Off To Aunt Cele

My family lost our Aunt Cele this week. She was high-spirited with a strong sense of fairness and generosity. She always had important life lessons for her family and everyone she met. She taught me to be committed to what I believe in and to do things right the first time.

So, in honor of my Aunt Cele, I offer these fundraising basics so that you and your organization can launch a successful fundraising campaign right from the start.

 1.     Remember, fundraising is all about getting people to be supportive of your organization.

2.     Have a passion and commit to your cause.

3.     Never ask a stranger for money. Cultivate your relationships and introduce each person you involve with your passion for your cause.

4.     Think of the needs of your donors. Find out their interests and how they will personally benefit from giving to your cause.

5.     Only ask for what you need. Do not create new ‘wants’ because you think they sound better.

6.     Personalize your solicitation. The more personalized “the ask” the more likely people will give.

7.     Raise money from the inside out. Start with your board and all volunteers involved in your fundraising.

8.     Raise money from the top down. Solicit your largest gifts first. Success is contagious and will impact your campaign.

9.     Make your case larger than your organization. Show donors how they, their children, and the community will benefit.

10. Don’t overreach. Make sure your strategy supports a successful campaign.

11. Run your fundraising campaign like a successful special event – Research, plan, implement and evaluate.

12. Be sure and say Thank You every chance you get.

 Thank You Aunt Cele.

And, Thank You all for reading my posts.

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Building a Successful Fundraising Board

I’ve been asked to do a presentation on the Role of The Board in Fundraising, and I’m thrilled. Board involvement is the heart and soul of good fundraising. Committed leadership is a nonprofit’s greatest strength.

But, moving to a fundraising board is not always easy. The shift is wrought with tension between the members of the board and staff.

Throughout my years of working with boards in transition, I have heard a lot of reasons why board members do not like to engage in fundraising. Each concern is legitimate and needs attention.

“If I ask, I’ll have to give.”  – Board members are usually asked to engage their family, friends and colleagues. Quite often they are asked to reciprocate and give to their contact’s favorite nonprofit. This could be a problem for board members with limited means.

“No one told me I would have to raise money.”  People join boards for different reasons and work on various projects and programs. It is, however, a board responsibility to raise resources to support the organization. A smart practice is to include fundraising expectations in the board orientation.

 “It’s embarrassing to ask people for money.”  Make sure your organization provides fundraising training. Understanding the development process is important and will assuage a lot of discomfort. 

Should all board members be involved with fundraising? Absolutely! That isn’t to say that everyone will be engaged in the same way. There are many elements that go into successful fundraising.

To get started, walk before you run. Ask each board member to give to the extent of his or her ability. Match talent and comfort levels to the type of fundraising activities in which the organization is involved.

Some board members will be much more comfortable working on a special event than face-to-face solicitation. Some will have the technical savvy to grow interest in their organization through social media.

Remember, people give to people. The main reason a person makes his or her first gift to a nonprofit is that the right person asks. So, successful fundraising goes hand-in-hand with building relationships. And who better to build those relationships than leadership?

You know you have a fundraising board when members are asked what they do for their nonprofit and they say “We raise resources and influence for our organization.”

Now you know you’re on the road to success!

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