It All Starts With Thank You!

“Silent gratitude isn’t much use to anyone.” GB Stern

Sounds like a no-brainer, doesn’t it? Well, it is unfortunate how many nonprofits do not fully thank their donors.

Of course we thank them, you say.

But, are you sure?

I don’t believe for a second that the lapse is intentional. Now that I’m back on the other side of the fence responsible for implementation, I know how easy it is to inadvertently mess up.

The DeKalb Police Alliance like many organizations does not have a contact management database. All work to this point is done off of spreadsheets. So tracking is all but impossible.

This is not an unusual problem Most CRM databases are expensive. With donations down it is hard to justify the cost, especially when licenses and training on the system are not transferable from one staff person to another.

Then a colleague  suggested I check out Salesforce.com for the Alliance. I knew I didn’t have the budget and could not justify even a seemingly inexpensive CRM program.

Imagine my surprise and delight to learn that Salesforce.com has a Foundation.

“Salesforce.com set out to change the way companies think about philanthropy ten years ago, and today more than ever it continues to define us as a company.” Suzanne DiBianca, Executive Director Salesforce.com Foundation.

The Salesforce.com Foundation is based on a simple idea: Donate 1% of salesforce.com’s resources to support organizations that are working to make our world a better place.

I strongly suggest you check it out –www.salesforce.com/foundation.

Thank you for all you do for your community. And, thank you for following my blog.

 Now, if you’ll excuse me I need to get back to thanking our donors.

Bookmark It

Hide Sites

Eizenstat Family welcome Justice Ruth Bader Ginsburg (2nd from right) and Martin Ginsburg (2nd from left). Photo credit: Mary Mahon-Fardis

You’ve heard me talk about how much work goes into planning and executing events. This is a given. But, there are added gifts beyond knowing you are helping make a difference for your organization’s clients.

This blog started with lessons learned from Al Gore. I met and worked with Gore and his staff when he was in Atlanta for the 21^stEizenstat Family Memorial Lecture.

A few years ago, I had the privilege of working with Justice Ruth Bader Ginsburg, when she was the featured speaker at the Eizenstat Lecture. What an honor.

A major donor appreciation dinner was held the night before the lecture. Accompanying Justice Ginsburg was her husband Martin Ginsburg, a prominent tax lawyer and professor in his own right.

Learning of Martin Ginsburg’s death earlier this morning brought back a flood of memories and a realization that I was in the company of not one, but two incredible people willing to share their time and knowledge.

That brief encounter from “strangers in the road” taught me more about humility and gave me a deep appreciation for their supportive relationship.

May your life be for a blessing Martin Ginsburg.

Bookmark It

Hide Sites

Building a website from scratch

It started off as an innocent request – “I need a few important changes to the website today!”

“Well, first you have to make a request. Then the webmaster has to schedule the changes. Don’t make any until we see the cost.”

Anyone who works in communications knows how important the website is. This is especially true for nonprofits struggled to ‘cut through the noise’ and raise much-needed funding.

 To some, the word “technology” is titillating – it conjures up excitement and pumps adrenaline to the brain. But to others, “technology” elicits an uneasy feeling in the gut that makes them want to curl up on the couch with a blanket and a book. Exposure to too much of the geeky stuff causes them to just shut down. From a webinar description presented by Jay Wilkinson, CEO of Firespring

So, instead of making that request I wrote the rationale for having a website built on a platform that the organization could manage – without an outside webmaster.

Then I started on a most interesting journey. Although I had designed, not in the technical sense, websites for organizations, I had never actually worked on one. I knew that if I could manage the process . . .well, just about anyone could.

So, please see for yourself. I’d love your opinions on www.dekalbpolicealliance.org.

It is a constant work-in-process, which is just what the DeKalb County Police Alliance wanted.

Are there glitches? To be sure. Do I make mistakes? Absolutely. But, I can fix them.

Now, if I could only find those extra hours in my day.

Bookmark It

Hide Sites

Sponsors Mingle at Special Event

We all know that sponsorship is important to nonprofits and businesses alike. Sponsorship is all about marketing.

 Securing sponsors is about building effective partnerships that enhance your organization’s mission and the sponsoring company’s business goals. And, sponsorship is about raising money.

All sponsors want to reach as many people as possible in their target market. So, the more you know about your organization’s audience, the better your chances of securing sponsors.

But, do we know why special events are so significant in developing these relationships?

Chalk it up to experiential marketing – the best way to deepen the emotional bond between a company and its customers, through creating memorable experiences.

Experiential marketing is a well-known concept to business marketers. It is a great way to deepen the emotional bond between a company and its customers, through the creating of memorable experiences.

The goal is to establish a connection based on emotional and rational response levels and always contains a face-to-face interactive element. This is exactly what sponsors want. And, during a well-designed and executed special event this is exactly what they get!

On the other hand, special events are a way for the nonprofit to interact with its audiences including donors and prospective donors. They help raise the nonprofit’s voice in a crowded field and ensure that people will know who they are and what they do and why they are important.

Sponsorship guru Patricia Martin brings real focus to the issue with her post Just One Question to Ask a Sponsor in her Culture Scout blog post. She notes that no matter what shape the economy is in, sponsors still need to market their brands. And, what better way than in partnership with a cause?

Bookmark It

Hide Sites

“Imagination is more important than knowledge” Albert Einstein

Creative Thinking

What a dynamic session! I had the privilege of teaching another event management course for the Georgia Center for Nonprofit’s Nonprofit University.

I always encourage people to start the planning phase of all marketing communications initiatives with a brainstorming session. It is very useful when planning a new or updating an established special event.

Brainstorming creates a freewheeling environment in which everyone is encouraged to participate. There are no “wrong” or “bad” ideas.

Make sure participants have fun brainstorming. Encourage them to come up with as many ideas as possible, from the solidly practical to whimsical. Welcome creativity!

Here are some suggestions for holding a great brainstorming session. These are from Notes For Nonprofits :

1. Set a Goal – This helps keep everyone on track
2. Be Strategic – Invite people with diverging opinions. Be sure and create a mix of  big picture thinkers.
3. Post an Agenda – Brainstorming doesn’t necessarily mean a free for all. Creating an outline will keep you on task and help you focus on specific sections.
4. Start the session off with leading questions.
5. Encourage everyone to speak.
6. Determine data collection. I like to provide a flip chart so everyone can see all the responses.
7. Set a time limit. I suggest you break the session into 1/2 hour segments. If not, the session tends to become dry.

Brainstorming to add to your next special event? Once the goal is set, hold your brainstorming session. Betsy Wiersma and Karl Strolberg suggest using four open-ended questions to add WOW to your event:

• What will surprise our guests?
• What will they talk about after the event?
• What will leave a lasting impression?
• What will be extra special or unique?

Have you had any successes brainstorming? I would love to hear from you!

Bookmark It

Hide Sites

Pascha's Eye

I’ve had a lot of time to reflect recently. It’s been so cold and wet that it makes it hard to ride Pascha and Olive. One way to keep them moving is to lunge them. As long as I stay aware that I have 1200+ pounds twirling around me on a rope I can let my mind focus on other things.

A lot has been happening in the last few weeks. Of course much of my focus and I’m sure yours is on Haiti and the growing number of special events occurring to bring aid.

At the same time I’ve been immersing myself in the Atlanta Jewish Film Festival, this year as a spectator. And, the Slifka Center at Yale University produced my client/friend’s play The Green Book in honor of Martin Luther King, Jr.

What I’ve come to realize is that these disparate events are the linchpins to the nonprofit enterprise.

Seth Godin describes linchpins as the essential building blocks of great organizations in his latest book entitled Linchpin: Are Your Indispensable?. Of course he is describing the indispensable people who get the job done.

I suggest you can view special events through the same lens. They are the essential building blocks of your organization. They are the foundation and building blocks to community outreach and fundraising.

We will continue down the path of discussing the power of special events as this blog develops. I hope you join me in the discussion.

Bookmark It

Hide Sites

Michigan Civil War Battle Flag shown at Kalamazoo Sanitary Fair Special Event. Archives of Michigan

I’m often asked if it is smart to hold special events during challenging times.

My response – Absolutely!

Special events bring attention to your mission and help generate publicity for your nonprofit. They are an excellent  fundraising tool, as they encourage donors and sponsors. And, special events are great for engaging your leadership and volunteers.

Special events have been the mainstay of successful fundraising since the Civil War. The Ladies Soldier’s Aid Society of Kalamazoo raised $9,618 for wounded and sick soldiers at a four-day special event at the Kalamazoo Sanitary Fair in 1864. (Orosz, 1997)

The first known American Red Cross fundraiser was a play produced by six children in Waterford, Pennsylvania in 1884 to aid flood victims. The organization’s fundraising focus changed virtually overnight in 1917 when President Woodrow Wilson created the Red Cross War Council. A series of special events including bazaars, block dances and “Kick the Kaiser” parties raised $115 million.

During the Great Depression, the Georgia Warm Springs Foundation, started raising money with an annual “President’s Birthday Ball.” The balls were held every January on Roosevelt’s birthday. The balls were so successful that in 1938 they were merged into the National Foundation for Infantile Paralysis, later renamed the March of Dimes. (March of Dimes website)

As 2009 closes and we look towards 2010, I offer these “Special Events” Resolutions to you and your organizations:

• We will host at least two special events in 2010
• The events will be integrated into our development plan.
• We will start our planning early with brainstorming sessions that engage our board members.
• We will invite new people to the table and think “Outside the Box.”
• We will stay true to our mission and focused on our goals when we plan special events.

My best to you and your family for a healthy, creative 2010.

Bookmark It

Hide Sites

A Full House at the Ahavath Achim Eizenstat Family Memorial Lecture featuring Al Gore. Photo Credit Chris Savas

The key to a successful event is planning. One of the first steps is goal-setting.

Goals establish the scope of an event and help the event team set priorities and stay focused. They are the basis for benchmarking progress along the way.

“Remember the Rule of One – You can only have one top priority. You need to be specific about what your number one priority is and what goals go along with that. You can have secondary or auxiliary goals as well, but only one main focus.” – Jeff Shuck, Event 360, Inc.

Non-profit events focus on raising money or awareness. Once you establish your primary goal, be sure it is SMART: Specific, Measurable, Attainable, Realistic and Timely.

Metrics help you measure your outcomes. And, each goal has its own set. Possible money metrics include, total funds raised, ROI, or an increase in revenue from the last special event.

Raising awareness metrics include the number of new participants and/or volunteers, media impressions or increased name recognition.

Once the goal is set it should guide your budget, timeline, promotions and sponsorships.

The focus of  the Eizenstat Family Memorial Lecture featuring Al Gore was to increase awareness.

Was the event successful? Absolutely!

“This year’s Eizenstat Family Memorial Lecture raised the bar even higher for future AA events. We plan to reach those heights and beyond.”  – Ahavath Achim Synagogue President

I hope this post helps guide your focus and leads to success in your next special event.

Bookmark It

Hide Sites

“If you don’t know where you’re going, it doesn’t matter which way you go!”

Honorable Al Gore addresses 21st Eizenstat Family Memorial Lecture. Photo credit Chris Savas

What sage advise from the Cheshire cat in Alice in Wonderland.

There is an old African proverb that says, “if you want to go quickly go alone; if you want to go far, go together.”

We have to go far, quickly. – Al Gore

My next post describes the planning and execution of the 21st Annual Eizenstat Family Memorial Lecture featuring The Honorable Al Gore. More than 3000 people joined us for this extraordinary evening.

The success was the result of planning, planning & more planning to figure out which way we were going.

So, please join me so we can figure out how to go far, quickly — together.

Bookmark It

Hide Sites